Shipping policy

Shipping Policy

 

 Empire P.E. Scented Candles & Wax Melts

 

 

 Empire P.E Scented Candles Shipping Policy

At Empire P.E, every candle is thoughtfully handcrafted in South Florida using our premium soy wax blend. We are committed to delivering a smooth, reliable shipping experience from our studio to your space.

Processing Time

All orders are hand-poured and prepared in small batches. Please allow 2–4 business days for processing before shipment. We usually ship M-W to prevent a package from sitting in a hot mail warehouse over the weekend during shipping. During high-volume periods, processing times may be slightly extended to maintain our quality standards.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and preferred delivery method.

Estimated delivery times:

• Standard Shipping: 3–7 business days
• Expedited Shipping: 2–3 business days

Once your order has shipped, you will receive a confirmation email with tracking details.

Local Delivery – South Florida

Empire P.E proudly offers local delivery within South Florida. Delivery availability and fees will be displayed at checkout. Orders are typically delivered within 1–3 business days after processing.

Packaging & Care

Each order is carefully packaged to protect your candles and preserve their quality during transit. We take pride in ensuring your products arrive in excellent condition.

Warm Weather Notice

Due to Florida’s warm climate and the natural properties of soy wax, candles may soften or melt during transit. We recommend retrieving your package promptly upon delivery. Empire P.E is not responsible for heat-related damage once the package has been delivered.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can quickly assist you with a resolution.

Incorrect Shipping Information

Please ensure all shipping details are correct at checkout. Empire P.E is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Shipping Delays

While we work with trusted carriers, Empire P.E is not responsible for delays caused by shipping carriers, weather conditions, or unforeseen circumstances.

 

Contact Us

 

If you have any questions about this Shipping Policy, You can contact Us:

 

●     By visiting this page on our website: https://empireprestigeenterprise.com/pages/contact

●     By sending us an email: empire.pe.candles@gmail.com