Refund policy
Return and refund policy
- Empire P.E. Scented Candles & Wax Melts
1. Empire P.E. Scented Candles & wax melts Return & Refund Policy
Due to the nature of our handcrafted products, all sales are final, except as outlined below.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of confirmed delivery.
To submit a claim, please provide:
- Order number
- Photo evidence of the item and packaging
Failure to provide notice within this timeframe may result in denial of the claim.
Empire P.E reserves the right to determine whether a replacement, store credit, or refund will be issued.
Non-Returnable Items
We do not accept returns or offer refunds for Scented Candles & Wax Melts:
- Used or opened products
- Orders with incorrect addresses provided by the customer
- Carrier delays or delivery issues outside our control
- Melted or heat-damaged products after delivery
- Minor variations in color, scent, or appearance due to the handmade nature of our products
Cancellations
Orders may be canceled within 12 hours of purchase. After this period, orders may already be in production and cannot be canceled.
Refund Processing
If a refund is approved, it will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Chargebacks & Disputes
By placing an order, you agree to contact Empire P.E first to resolve any issues before initiating a chargeback. Unauthorized chargebacks may be disputed with supporting documentation.
Limitation of Liability
To the fullest extent permitted by law, Empire P.E shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
Contact Information
For any questions regarding your order, please contact us through your store’s contact page or official business email empire.pe.candles@gmail.com.